Accessibility statement

MyEligible targets WCAG 2.1 Level AA as its design standard. Accessibility is tested during development and improved based on feedback. This page describes what is supported today; it is not a third-party certification.

The following reflects checks performed in this release (code review, keyboard navigation on core flows, and ARIA inspection):

• Skip link: keyboard users can jump straight to the main content landmark (#main).
• Landmarks: pages expose header, main, and footer regions for navigation aids.
• Language of the page updates when you change languages (HTML lang synced client-side).
• Quiz: answer choices use native buttons with keyboard activation and visible focus styles on primary controls.
• Accessibility settings panel: Escape closes it; while open, keyboard focus stays inside the panel and returns to the trigger when it closes. Each setting group uses native radio buttons with a visible legend; arrow keys move between options in the same group.
• Action plan: expandable controls for linked programs expose aria-expanded and an associated region for screen readers.
• Benefit cards: headings for titles; confidence labels include visible text (not colour alone); document lists toggle with aria-expanded.
• Motion: animations and transitions are reduced when your device or browser uses reduce motion (prefers-reduced-motion).

Use the accessibility control in the site header for high contrast, light or dark colour mode, larger text, and an optional dyslexia-friendly font (Atkinson Hyperlegible, including headings and the wordmark). Choices are saved in your browser only, not on MyEligible servers. Accessibility preferences are stored in this browser's local storage, which may matter on shared or library devices.

• Automated contrast checks have not been run on every text style and edge case; primary surfaces are reviewed manually. Report any readability problems.
• Scheduled testing with every screen reader and browser combination is not yet in place.
• Results PDF export (from the action plan) is built from rendered images, not structured accessible PDF text. It has not had a dedicated accessibility review.
• Some benefit copy still mirrors dense government wording; plain-language revisions continue over time.

If something is not working for you, contact us by email with "Accessibility" in the subject line (or describe the barrier in the subject). Reports are reviewed and a reply is aimed for within a few business days.

MyEligible treats WCAG 2.1 Level AA as its design target. Meeting it fully on a living product requires ongoing audits; this page states what was verified in development rather than claiming blanket certification.