Accuracy and accountability
How we check our information
This page describes the checks MyEligible schedules for people in Canada.
How we keep MyEligible up to date
We regularly check the information, links, calculations, and tools people rely on. These checks help us find problems, but they do not guarantee that every answer is correct or current.
What we schedule
What we check
Changes to government information
Schedule
Daily link checks; weekly content comparisons
Why it matters
Checks selected official pages for links that have moved or stopped opening, and compares the details we track. This is not every government page.
What we check
Public drug coverage
Schedule
Twice weekly
Why it matters
Checks selected official drug coverage sources. Not every drug or identification number is covered.
What we check
Official government links
Schedule
Weekly
Why it matters
Finds broken or outdated links. A working link does not guarantee accurate information.
What we check
Benefit amounts and calculations
Schedule
Every two weeks, and when calculation rules change
Why it matters
Tests our calculations, not the law or the policy.
What we check
Canada Child Benefit information
Schedule
Monthly
Why it matters
Compares the official Canada Child Benefit page with what we publish. Any difference is reviewed before we update.
What we check
Quiz and results
Schedule
Hourly, and after site updates
Why it matters
Checks that the benefits finder works from start to finish. It does not verify individual eligibility.
What we check
Problems reported by visitors
Schedule
When a report is received
Why it matters
Looks into reports that information may be wrong, outdated, or confusing. No reply time is promised.
About these schedules: These are planned checks, not a record of completed reviews. A successful automated check does not replace verification against official government information. When we identify a possible error, we review it before making changes. When a check finds a problem, we log it for review.
What happens when information changes
A change is not always found the same day. When we find one, this is what we do.
We notice something has changed
A check, a comparison, or a report can bring a possible change to our attention.
We check the official information
We look at the official source before we treat a change as confirmed.
We update and test where appropriate
Changes that could affect benefits, coverage, deadlines, or next steps get an additional review. They are never published automatically.
We acknowledge what remains uncertain
When we cannot confirm something, we aim to say so.
When something doesn't look right
If you find information that appears incorrect, outdated, or confusing, please tell us. Reports help us investigate problems and improve MyEligible. We take possible errors seriously, especially when they could affect someone's benefits, coverage, deadlines, or next steps.
Report a problem