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Civic guide · Seniors care planning

Planning for more care

When an older adult needs more help at home, in a retirement home, or in long-term care, the right first call depends on the setting and province. This hub links official Ontario and British Columbia pathways without replacing government intake staff.

Phase 1 covers Ontario and British Columbia only. Other provinces and territories have different programs and reporting rules. MyEligible does not administer, license, or investigate any government care program.

Start here

These five steps help most families clarify the setting, find the right official contact, and plan ahead before a crisis.

  • Confirm where care happens today: private home, retirement home, assisted living, long-term care, or hospital.
  • List what changed recently: falls, medication errors, unpaid bills, wandering, or missed meals.
  • Open the province guide below to see how home care, licensing, and complaints differ by setting.
  • If someone may be in immediate danger, call 911 before using any reporting line on this site.
  • Print the checklist to track documents, contacts, and follow-up dates for your family meeting.

Planning for more care

When an older adult needs more help at home, in a retirement home, or in long-term care, the right first call depends on the setting and province. This hub links official Ontario and British Columbia pathways without replacing government intake staff.

Ontario care settings

Home and community care, retirement homes under RHRA, long-term care through MLTC, and legal planning.

Read the guide

British Columbia care settings

Home care, private-pay assisted living, subsidized long-term care, and designated agency pathways.

Read the guide

Report a concern

Three-step router to official lines. Your concern category never leaves your browser.

Read the guide

Report a concern — Three-step router to official lines. Your concern category never leaves your browser.

Printable care planning checklist

Use this list at a family meeting or before calling an official intake line. MyEligible does not receive or store your answers.

Common questions

Does MyEligible file care complaints for me?
No. MyEligible links to official Ontario and B.C. intake lines and forms. You contact RHRA, MLTC, Ontario Health atHome, Patient Ombudsman, OPGT, B.C. health authorities, or designated agencies directly.
What is the difference between a retirement home and long-term care in Ontario?
Retirement homes are licensed by RHRA and usually charge private rent. Long-term care homes are licensed by MLTC, have provincial waitlists, and follow the Long-Term Care Homes Act complaint process. They are separate systems with different reporting rules.
Is there mandatory reporting for elder abuse in British Columbia?
B.C. has no general mandatory reporting law for all citizens. Designated agencies under the Adult Guardianship Act may investigate when a vulnerable adult cannot seek help because of restraint, handicap, illness, or other barrier. Financial abuse may also involve the Public Guardian and Trustee.

Official sources

These pages are maintained by government agencies and regulators. MyEligible mirrors links for navigation only.

Planning for More Care: Ontario and B.C. Seniors Guide | MyEligible