Does MyEligible file care complaints for me?

No. MyEligible links to official Ontario and B.C. intake lines and forms. You contact RHRA, MLTC, Ontario Health atHome, Patient Ombudsman, OPGT, B.C. health authorities, or designated agencies directly.

What is the difference between a retirement home and long-term care in Ontario?

Retirement homes are licensed by RHRA and usually charge private rent. Long-term care homes are licensed by MLTC, have provincial waitlists, and follow the Long-Term Care Homes Act complaint process. They are separate systems with different reporting rules.

Is there mandatory reporting for elder abuse in British Columbia?

B.C. has no general mandatory reporting law for all citizens. Designated agencies under the Adult Guardianship Act may investigate when a vulnerable adult cannot seek help because of restraint, handicap, illness, or other barrier. Financial abuse may also involve the Public Guardian and Trustee.

Civic guide · Seniors care planning

Planning for more care

Understand the care options available, prepare for an assessment, and find the correct official pathway for an older adult who needs more support.

Free · Private · No account · Official pathways only

Province

Available now in Ontario, British Columbia, Quebec, and Nova Scotia.

Care terminology, assessments, costs, and application processes differ by province. Choose where the person needing care lives.

This is not an eligibility test

Last reviewed: August 2026